How to Order Custom Screen Printing and Embroidery from Promo Planet

Ordering customized garments from Promo Planet is a snap! Below is a basic outline of the easy steps we use to create your custom garments. Have a question? You can visit our Frequently Asked Questions Page for the most common questions, call us at 817-529-9909 or Contact Us via email.

  • Start by utilizing our instant online quote system to find what you are looking for. Click on Start Order once you receive a quote you are comfortable with. Enter your information then click on send. A customer service representative will contact you within one business day to process your order.
  • Email your art. No artwork... no problem. Just let us know what we need to design for you and our art department will make it happen.

You can place your order three different ways:

  1. VIA EMAIL: Drop us a line and let us know what you need. A Customer Service Representative will take care of your needs promptly. If you have a quote number from a previous quote please reference it so we can have a head start on what you are looking at.
  2. ONLINE: You can place your order with one of our friendly Customer Service Representatives by calling 817-529-9909. Our showroom is open Monday-Friday 8am to 4pm Central Standard Time.
  3. IN PERSON: Stop in to our showroom at 1124 W. Fuller Ave., Fort Worth, TX 76115. Our showroom is open Monday-Friday 8am to 5pm Central Standard Time.
  • Most Artwork is ready for approval in 24 -48 hours.
  • Approve or make changes to your designs.
  • Upon approval your order will be printed or sewn.
  • We contact you for pickup. Or we will ship order according to initial order instructions.


What is a specialty ink?
A specialty ink is something out of the ordinary. We have really cool and unique things such as glitter, foil, high density and neons just to name a few. Check out some more info on our Specialty Inks Page.

Can you match PMS colors for screen printing?
PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices:

  • Choose a stock t-shirt ink color that is close to the PMS color.
  • Pay extra for a PMS color match, but understand it cannot be guaranteed to be exact on a textile, especially if it is not screen printed on white.

What happens if the color of ink isn't exactly what I viewed online?
Ink colors may vary depending on your computer monitor. The colors will be close, possibly varying by a shade or tint of a color. If you are interested in having a printed color chart sent to you please email us.

How do I know the correct print dimensions?
Promo Planets largest print dimension is 14.5" tall OR wide, however the standard t-shirt print is 12.5". Print dimensions are really dependent on the location and detail of the design. Promo Planet's art department can help you size your design for the look you are trying to achieve.

Where can I print my design?
Please view this link for our most common print locations. If you have a special request please email a representative or upload your artwork.

Can you do an all over print?
Yes, we do offer all over printing! Check out our all over printing information page or call us at 817-529-9909 for more details.

Can I get a catalog?
Yes! Right now you can see our easy to use online catalog. We carry a large variety of products from a number of vendors who can find almost anything you need.

I am starting a company, do you sell wholesale?
Yes, Promo Planet products are priced at wholesale pricing. We offer lots of extra services that appeal to many new apparel companies. Some of our most popular services are fulfillment, bagging, tagging, and folding/labeling. Ask a sales representative for additional information.

Can I get a screened sample of my design?
Promo Planet offers a great online approval system. This allows you to view your artwork before the product is actually printed. If you would rather have the physical sample in hand, you are able to do a minimum order of 6 pieces.

Is there a minimum order?
Yes, we have 12-piece minimum order for screen printing and 6-pieces for embroidery. However, there is NO MINIMUM for Dye Sublimation. Please contact a Customer Service Representative for more information and unique situations.

Are the prices on the quote system accurate?
The screenprinting prices are 100% accurate according to your specifications!! If you enter in the correct information, you will get the correct price for your project! Although we try our hardest to give you accurate quotes online for embroidery, its not as easy as screenprinting. Embroidery prices are based on the number of stitches in your design, so the prices online are just an estimate based on our standard stitch counts. To get a 100% accurate quote on embroidery, you can email your artwork and we will be happy to get you a quote.

How/When do I pay?
Promo Planet requires 100% down before your order is placed. We do not however print ANYTHING without your approval, so you get to check over everything before its processed.

What happens if I cancel my order?
If you cancel your order, we have a $50 cancellation fee as well as a 20% restocking fee for ordered garments.

How do I order?
You can order multiple ways! You can send us an email using our Contact Form, you can do a quote and click Start Your Order or you can call us at 817-529-9909 between the hours of 8am-6pm CST Monday-Friday. These are just a few of the ways that Promo Planet makes ordering nearly effortless.

UPS/FedEx says it's a [X] day ship to my location, can you guarantee it will get to me by then?
We wish we had control over UPS/Fedex, but unfortunately, we don't. Although we cannot guarantee UPS or Fedex's shipping times, we can guarantee that we will give it to UPS/Fedex in the time agreed upon between you and our sales reps. Occasionally, UPS/Fedex does have delays in their services based on weather or unforeseen issues, so its best to allot yourself a couple of extra days before your deadline.

Do I have to get all the same size?
Of course not! You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print the same size design on all of them.

Do I have to get all the same color garment?
Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same.

Are white garments cheaper than colors?
Yes, white garments are a little bit less expensive, but not by much! If you want a colored garment but are looking to reduce your cost, reduce the number of ink colors instead!

How do I get a quote?
You can get a quote by simply calling us at 817-529-999 or by sending us an email.

How long will it take to receive my order?
We allow 7 to 10 business days for production after pre-payment and you have approved artwork. Please allow additional time for larger orders of 10,000+. Your order will ship on the next business day. Delivery time varies depending on your location. If your order is for pickup our customer service department will either email or contact you via phone.

Need your order within a week?
No problem, rush services are available. We will do whatever it takes to ensure timely delivery of your garments. Call today!

How much does it cost for Promo Planet to design my artwork?
We have no art fees for simple Text based artwork using one of our standard screen print fonts (see our screen print fonts page for a list). Custom and complex art work is 35.00 per hr. with 1 hr. minimum. Most artwork can be done within the first hour.

How do I send my art?
You may send your artwork to us via email. If it is a large file please give us a call at 817-529-9909 for instructions.

What happens when I email my art?
When you email your art, it is sent to us to view! We take a look at it and email you back within 24 hours with questions or comments. If you have questions or comments please let us know what those may be in the email.

What types of files do you accept?
Vector art built in Adobe illustrator is the best to send us, but we have a wide range of file types we can use. You can visit our Art Information Page for a comprehensive list.

Do you have free shipping?
Yes! We have shipping. There may be an extra charge to ship to your destination. Please inquire within for more details.

What if my job is complex?
Promo Planet is happy to take on your complex job! Understand however, there may be additional artwork charges of 35.00 per hr. with 1 hr. min. if your job is complex.

I can't find your t-shirt designer... where is it?
We are in the process of creating a custom t-shirt builder. Please check back soon for this tool.